About the Hospital

St. Mary’s Regional Medical Center, located in Enid, Oklahoma, is a 245-bed hospital that offers a comprehensive range of inpatient and outpatient medical services to residents of Northwest Oklahoma. There are more than 80 physicians and dentists on the medical staff of St. Mary's Regional Medical Center, representing a number of specialties, including:

• Cardiology
• Neurosciences
• Women's imaging
• Emergency medicine, including a 24-hour trauma center
• Rehabilitation

Among the specialized units and facilities at St. Mary's Regional Medical Center are:

• Skilled nursing facility
• Comprehensive inpatient rehabilitation unit that is accredited by the Commission on Accreditation fo Rehabilitation Facilities (CARF)
• Community resources center
• Laboratory accredited by the College of American Pathologists (CAP) and AABB
• Women's imaging center
• Wound care unit.

St. Mary's Regional Medical Center is fully accredited for all services surveyed by The Joint Commission.

A History of Quality

St. Mary's Regional Medical Center was founded in 1915 by Dr. G.A. Boyle as a 12-bed hospital named Enid Spring Sanatorium and Baths. The hospital was purchased in 1937 by the Adorers of the Blood of Christ, Wichita, Kansas and was leased by a Hospital Corporation of America (HCA) from 1984 to 1995. The Sisters of Mercy Health System, St. Louis, Missouri, purchased the hospital in 1995 and made it a part of the Mercy Health System Oklahoma. In August 2000, the facility was acquired by a subsidiary of Universal Health Services, Inc. of King of Prussia, Pennsylvania.

Since its founding, St. Mary's Regional Medical Center has grown to its current capacity of 245 licensed beds and 20 bassinets. The hospital was the first in the region to offer services such as Magnetic Resonance Imaging (MRI) scans, Computerized Tomography (CT) scans, nuclear medicine, an Intensive Care Unit (ICU), cardiac catheterization, comprehensive neurological services, inpatient rehabilitation, wound care/hyperbaric oxygen therapy and a special care nursery.  

Mission

Serving our communities by caring for people.

Principles

We are committed to providing healthcare services that patients recommend to families and friends, physicians prefer for their patients, purchasers select for their clients, employees are proud of, and investors seek for long-term results. We will realize this vision through our commitment to the following principles:

• Service Excellence— We will provide timely, professional, effective and efficient service to all of our customer groups.

• Service Excellence Standards: Demonstrate Professionalism and Excellence in the Things I Do  
  • I will adhere to the established dress code and wear my ID badge above the waist at all times.
  • I will return calls and messages within one business day.
  • I will effectively manage my time and the resources allocated to me.
  • I will embrace change and strive for personal and professional growth and development.
  • I will take ownership of issues by initiating resolution when recognizing that something needs to be done or changed.

  Treat Everyone as a Guest

  • I will make everyone, including my co-workers, feel welcome by acknowledging their presence with a smile and a pleasant greeting.
  • I will offer assistance to anyone I encounter in the hallway who looks lost by asking, “How may I help you?” or “May I escort you to your destination?”
  • I will always say “Please” and “Thank you” and end every conversation by asking, “Is there anything else I can do for you?”
  • I will demonstrate elevator etiquette and always wait for everyone to exit before I enter the elevator.
  • I will protect the dignity and privacy of others by knocking before entering a room, by asking upon exiting the room whether the individual would like the curtain/door closed, and by never discussing confidential information in public areas.

  Practice Teamwork

  • I will treat everyone, including my co-workers, with kindness, respect and courtesy.
  • I will maintain a positive attitude and “manage up” other departments and individuals.
  • I will participate in combined efforts to exceed what can be accomplished individually.
  • I will be aware when other employees are under pressure and offer my assistance.
  • I will build high-trust relationships by always  maintaining confidences and honoring commitments.

• Continuous Improvement in Measurable Ways —We will identify the key needs of our customers, assess how well we meet those needs, continuously improve our services, and measure our progress.
• Employee Development — We understand that the professionalism and drive of our people are the most important factors in the quality of the service St. Mary's Regional Medical Center provides. We will hire talented people, increase their skills through training and experience, and provide opportunities for personal and professional growth within the company.
• Ethical and Fair Treatment of All — We are committed to forming relationships of fairness and trust with our patients, purchasers of our services, and our employees. We will conduct our business according to the highest ethical standards.
• Teamwork — We will work together to provide ever-improving customer service. This team approach to our work will supersede traditional departmental organization and create a true customer focus. People at all levels of the organization will participate in decision-making and process improvement.
• Compassion — We will never lose sight of the fact that we provide care and comfort to people in need. The patients and families who rely upon us are fellow human beings and they will receive respectful and dignified treatment from all of our people at all times.
• Innovation in Service Delivery — We will invest in the development of new and better ways of delivering our services.