St. Mary’s Regional Medical Center complies with applicable federal civil rights laws and does not discriminate or exclude anyone, or treat them differently on the basis of race, color, national origin, age, disability or sex. St. Mary’s Regional Medical Center understands the diverse needs of our community and offers complimentary interpretation and language assistance services to patients and family members to provide effective communication throughout your visit or stay with us. If you require an interpreter or language assistance, please ask a hospital employee/house supervisor and one will be provided at no cost to you.
St. Mary’s Regional Medical Center utilizes the company GLOBO to handle most of our language and communication services, which include video remote interpretation, written translation and on-site interpreting.
If you believe that St. Mary’s Regional Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
Martha Syms, RN, BSN, CPHQ
Director of Patient Safety
St. Mary’s Regional Medical Center
305 South 5th Street
Enid, OK 73701
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:
U.S Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/filing-with-ocr/index.html